Medication Delivery
Your patient journey will vary slightly depending on your appointment type. Please refer to the below on how to prepare yourself for medication delivery.
If you are going to the hospital for an onsite appointment:
Before your appointment
Check how much existing medication you have left.
During your appointment
Ask the clinic staff about self-ordering of medication via HealthHub (Apple Store | Google Play) or NHG Health App (Apple Store | Google Play).
You may also opt for medication delivery if you have a teleconsult appointment.
After your appointment
Self-order your medication on HealthHub or NHG Health app. If you require same-day delivery, please approach the Pharmacy staff for assistance.
You may view the step-by-step guide to ordering your medication here.
On the delivery day
You may receive an SMS with a PIN code or a call prior to delivery. Ensure that someone is at the delivery address during the delivery timeslot to receive your medications.
Pay your medication bill
You may view, download, and manage your bills via HealthHub (Apple Store | Google Play) or NHG Health App (Apple Store | Google Play).
Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards.
Frequently Asked Questions
If you are on same-day delivery, you should receive your medication from 7pm - 10pm on the same day as your consult. If you are on normal delivery, you should receive your medication on your chosen delivery date and timeslot.
We may call you to verify your medication supply and perform medication counselling if required.
If you placed your order via HealthHub or NHG Health app and provided a valid email address, you will receive a confirmation email. For orders placed through our hotline, you will not receive any confirmation email.
You will receive SMS updates regarding your delivery. If you do not receive an SMS OTP on the delivery day, please call 6357 2050.
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Please call Pharmacy at 6357 2050 from 9.30 am to 5.30 pm (Monday to Friday).
If you need assistance after office hours, please contact our TTSH Contact Centre at 6256 6011, and we will follow up with you as soon as possible.
Please ensure that you keep track of your medication supply and order for a refill at least 2 weeks before they run out.
Click here for more information on how to refill your medication!
Bill Payment - Going Paperless for Your Convenience
You may view, download, and manage your bills via HealthHub or NHG Health app. Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards. Any utilization of Medisave claims will take 3-4 weeks for approval. If there is no authorization for Medisave use or the limits for Medisave maximum use for this year has been reached, the medicine bill cannot be claimed under Medisave.
For other payment-related enquiries, please contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm, or visit NHG Payment Enquiry form.
No Service Fee for Locker Collection Starting 1 April 2026.
From 1 April 2026, patients collecting their medications from lockers (onsite and offsite) will not be charged any service fee.
Refill my Medication
Finishing your medication? Check out the following ways to refill your medication from the comfort of your home!
PillDeliver
Simply choose and receive your medications at your desired location.
Read More
Pick! Locker / POPStation
Collect your medications at your nearest POPStation / PickLocker within 3 calendar days of receiving the SMS notification.
Read More
Onsite PillLocker
Retrieve your medications at TTSH within 24 hours of receiving your SMS OTP.
Read More
We strongly encourage you to place an order via HealthHub or NHG Health App.
If you need further assistance, you may contact us at 6357 2050 during our operating hours: Monday-Friday 9.30am to 5.30pm (excluding both eve and day of Public Holidays) or if you would like to place a same-day delivery (please do so by 2pm). We hope for your understanding as we would like to reserve this hotline for patient groups who require this service the most (eg: elderly patients).
Download HealthHub (Apple Store / Google Play) | Download NHG Health App (Apple Store / Google Play).
Frequently Asked Questions
Complete the medication refill form without using Singpass. However, we strongly recommend ordering through Singpass for a more seamless experience.
You may register for Singpass here.
If you encounter any difficulties, please reach out to our medication delivery hotline at 6357 2050 during our operating hours, Monday to Friday, 9:30 AM to 5:30 PM (excluding the eve and day of public holidays).
We may call you to verify your medication supply and perform medication counselling if required.
If you placed your order via HealthHub or NHG Health app and provided a valid email address, you will receive a confirmation email. For orders placed through our hotline, you will not receive any confirmation email.
You will receive SMS updates regarding your delivery. If you do not receive an SMS OTP on the delivery day, please call 6357 2050.
This depends on your order mode. For orders placed through HealthHub, you will receive a confirmation email if you have provided a valid email address in the order form. For orders placed through our hotline, you will not receive any confirmation email.
You will receive SMS updates regarding your delivery. If you do not receive an SMS OTP on the delivery day, please call 6357 2050.
If you need to speak to a pharmacist on how to take your medication, you may contact our general enquiries line at 6357 2040. Alternatively, video conferencing services can also be arranged if medication counselling is required.
We strongly discourage any changes to the order details as this will increase your delivery processing time and may delay your delivery.
In addition, any amendment or cancellation request within 5 working days of the confirmed delivery date will be subjected to additional $9.81 (inclusive of GST) charge.
We seek your kind understanding that you may experience a long waiting time before getting through to us via our hotline during this period.
Please place a new medication delivery order at least 2 weeks before your current supply of medication runs out using the above ordering modes.
Patients will not be charged any service fee when collecting their medications from onsite or offsite lockers.
Each normal delivery (minimum of 7 working days) is subjected to co-payment of $4.36 (inclusive of GST). Urgent delivery (within 3 working days from date of order ) is subjected to a fee of $16.35 (inclusive of GST).
The following are instances are subjected to an additional charge of $9.81 (inclusive of GST):
- Re-delivery due to failed delivery attempt (e.g. No one at the delivery address to receive the medications during your selected delivery timeslot).
- Any amendments made within 5 working days of the confirmed delivery date.
Bill Payment - Going Paperless for Your Convenience
You may view, download, and manage your bills via HealthHub or NHG Health app. Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards. Any utilization of Medisave claims will take 3-4 weeks for approval. If there is no authorization for Medisave use or the limits for Medisave maximum use for this year has been reached, the medicine bill cannot be claimed under Medisave.
For other payment-related enquiries, please contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm, or visit NHG Payment Enquiry form.
Yes, if you are eligible. They will be applied to your medications. Please indicate if you would like to use Medisave/ Medifund or any 3rd party payers accordingly in the HealthHub order form.
Our Medication Delivery service is only available for TTSH and NNI prescriptions. External prescriptions (e.g. from other hospitals or clinics) are not eligible for this service.
If your prescription is from TTSH or NNI, you may also visit TTSH B2 Outpatient Pharmacy during our operating hours instead of opting for Medication Delivery. Our operating hours are as follows:
- Mondays – Fridays: 8.30am – 6pm (Last medication refill order at 5.30pm)
- Saturdays: 8.30am – 12pm (Last medication refill order at 11.30am)
