Medication Delivery
Your patient journey will vary slightly depending on your appointment type. Please refer to the below on how to preapre yourself for medication delivery.
If you are going to the hospital for an onsite appointment:
Before your appointment
Check how much existing medication you have left.
During your appointment
Ask the doctor about medication delivery and fill in the required information on the Medication Delivery Slip.
You may also opt for medication delivery if you have a teleconsult appointment.
After your appointment
Receive your medication counselling from the Pharmacy staff either face-to-face at the PillCheck counter or via a phone call.
Please ensure that you remain contactable in order for your medications to be delivered in a timely manner.
On the delivery day
You may receive an SMS with a PIN code or a call prior to delivery. Ensure that someone is at the delivery address during the delivery timeslot to receive your medications.
Pay your medication bill
You will receive your medication bill by mail if there is an outstanding payable amount. Please make payment within a week of receiving the bill.
FAQ
If you are on same day delivery, you should receive your medication from 7pm - 10pm on the same day as your consult. If you are on normal delivery, you should receive your medication on your chosen delivery date and timeslot
Please call Pharmacy at 6357 2050 from 9.30 am to 5.30 pm (Monday to Friday).
If you need assistance after office hours, please contact our TTSH Contact Centre at 6256 6011, and we will follow up with you as soon as possible.
Please ensure that you keep track of your medication supply and order for a refill at least one week* before they run out. Click here for more information on how to refill your medication!
*Note: Due to changes backend in the interim, please order your medication at least 2 weeks before they run out.
Bill Payment - Going Paperless for Your Convenience
You may view, download, and manage your bills via HealthHub or NHG Health app. Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards. Any utilization of Medisave claims will take 3-4 weeks for approval. If there is no authorization for Medisave use or the limits for Medisave maximum use for this year has been reached, the medicine bill cannot be claimed under Medisave.
For other payment-related enquiries, please contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm, or visit NHG Payment Enquiry form.
No Service Fee for Locker Collection Starting 1 April 2026.
From 1 April 2026, patients collecting their medications from lockers (onsite and offsite) will noy be charged any service fee.
Refill my Medication
Finishing your medication? Check out the following ways to refill your medication from the comfort of your home!
We strongly encourage you to place an order via the NHG Health app or Healthhub.
If you need further assistance, you may contact us at 6357 2050 during our operating hours: Monday- Friday 9.30am to 5.30pm (excluding both eve and day of Public Holidays) or if you would like to place a same- day delivery (please do so by 2pm). We hope for your understanding as we would like to reserve this hotline for patient groups who require this service the most (eg: elderly patients).
Step-by-Step Instructions to Self-Order Medication
Frequently Asked Questions
Complete the medication refill form without using Singpass. However, we strongly recommend ordering through Singpass for a more seamless experience.
You may register for Singpass here.
If you encounter any difficulties, please reach out to our medication delivery hotline at 6357 2050 during our operating hours, Monday to Friday, 9:30 AM to 5:30 PM (excluding the eve and day of public holidays).
This depends on your order mode. For orders placed through HealthHub, you will receive a confirmation email if you have provided a valid email address in the order form. For orders placed through our hotline, you will not receive any confirmation email.
Please note that Pharmacy will not be calling you back unless more information is required from you. If you do not hear from us, rest assured that we are getting your order ready!
If you need to speak to a pharmacist on how to take your medication, you may contact our general enquiries line at 6357 2040. Alternatively, video conferencing services can also be arranged if medication counselling is required.
We strongly discourage any changes to the order details as this will increase your delivery processing time and may delay your delivery.
In addition, any amendment or cancellation request within 5 working days of the confirmed delivery date will be subjected to additional $9.81 (inclusive of GST) charge.
We seek your kind understanding that you may experience a long waiting time before getting through to us via our hotline during this period.
Please place a new medication delivery order at least 2 weeks before your current supply of medication runs out using the above ordering modes.
Patients will not be charged any service fee when collecting their medications from onsite or offsite lockers.
Each normal delivery (lead time of 2 weeks) is subjected to co-payment of $4.36 (inclusive of GST). Urgent delivery (within 3 working days from date of order ) is subjected to a fee of $16.35 (inclusive of GST).
The following are instances are subjected to an additional charge of $9.81 (inclusive of GST):
- Re-delivery due to failed delivery attempt (e.g. No one at the delivery address to receive the medications during your selected delivery timeslot).
- Any amendments made within 5 working days of the confirmed delivery date.
You may view, download, and manage your bills via HealthHub or NHG Health app. Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards. Any utilization of Medisave claims will take 3-4 weeks for approval. If there is no authorization for Medisave use or the limits for Medisave maximum use for this year has been reached, the medicine bill cannot be claimed under Medisave.
For other payment-related enquiries, please contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm, or visit NHG Payment Enquiry form.
Yes, if you are eligible. They will be applied to your medications. Please indicate if you would like to use Medisave/ Medifund or any 3rd party payers accordingly in the HealthHub order form.
Our medication delivery service is only available for TTSH and NNI prescriptions. You may visit TTSH B2 Outpatient Pharmacy during our operating hours to collect your medication. Our operating hours are as follows:
Mondays - Fridays: 8.30 am - 6.00 pm (Last medication refill order at 5.30pm)
Saturdays: 8.30 am - 1.00 pm (Last medication refill order at 12.30pm)
