Payment Information

Find information on how to make bill payment.

​​Manage your hospital bills easily.


Discover the various payment options available at Tan ​Tock Seng Hospital. Learn how to settle your medical bills quickly and securely - whether you're paying online, in person, or via financial assistance schemes. This guide helps patients and caregivers understand billing procedures, accepted payment modes, and how to access support when needed.

 

For information on financial subsidies and schemes, visit healthcare financing page.

Pay by NHG Health App or Patient Self-Service Booth*

*Payment via Patient Self-Service Booths will be available from 01 April 2026.​​

Why is Tan Tock Seng Hospital advocating e-Payments?
What is a PSSB and what can it do?
Are PSSBs available 24/7?
What are the alternatives to paying at the Patient Self-Service Booth (PSSB)?
What are the cashless payment modes available on the Patient Self-Service Booth at the clinics?
Are there any extra fees for using non-cash payment methods?
Am I still able to make partial payments, instead of the full sum?
Can I pay the bill later at home after viewing it on the NHG Health App?
I would like to learn how to pay via the NHG Health App.
What does "paperless billing" mean for me?
How will I receive my bill?
Where may I request for a hardcopy bill?
I am a caregiver of a patient. Can I also receive the bill and pay on their behalf?
I would like to seek financial assistance.

How to read your bill?

To make it easier for you to understand healthcare charges, public healthcare institutions have adopted a consistent format in presenting the details of healthcare bills.

Find out how to read your bill

How to make payment

E-payment​

 

iNote:  Correct invoice/case number is required for E-Payment options. Payment made via E-Payments will be updated within 3 working days.

Self-Service Stations


Counter services

  • TTSH Admission Office
  • TTSH Integrated Care Hub (TTSH ICH) Patient Services Office​
  • NCID Admission Office
  • ​SingPost​
  • 7-Eleven Stores

Deposit payments


A deposit is required for:

  1. Admission to non-subsidised wards (Deluxe, A and B1)
     
  2. Upgrading from subsidised wards to non-subsidised wards
  • Payments should be made at the point of admission/upgrading itself through E-payments, Main TTSH Admission Office, NCID ​Admission Office or TTSH Integrated Care Hub (TTSH ICH) Patient Service Office.
     
  • A Letter of Guarantee from employer or insurer (subject to the hospital’s acceptance) is required for partial or full wavier of deposit.
     
  • Non-residents require a Letter of Guarantee from a local firm or insurance company.

TTSH PayNow refund


With effective from 1 July 2024, selected Singaporeans and Permanent Residents patients with a valid PayNow-NRIC/FIN account will receive their refund via PayNow.

 

The PayNow Refund will be deposited into the bank account that you have registered with your NRIC/FIN. You may log into your bank’s mobile or internet banking app or website to check your PayNow profile.

 

An SMS notification with the Refunded Amount and Date of Refund will be sent to patient’s registered mobile number with TTSH.

 

You will receive a Cheque Refund for unsuccessful PayNow refund. We encourage you to link your PayNow account with your NRIC/FIN to start receiving your refund in your bank account.

 

For further enquiries about your refund, you may submit a request online​.

 

Bill Offsets: Should you receive a payment reminder from us that presents outstanding bill/s with a positive balance (i.e. in the Outstanding Balance($) column showing -$xx.xx), you can choose to submit your refund request here​.

 

Please note that all refunds are subjected to review and verification. Should there be outstanding balances, any refund/s would be processed after current outstanding balances have been offset.