Download Patient and Visitor Guide to the Emergency Department

Visitor Policy

• All visitors are required to register at the Visitor Registration counter before entering ED.
• Each patient is allowed one accompanying visitor, who can remain with them for 15 minutes.
• Visitors must bring their own masks and ensure the mask is worn at all times.
• Surgical face masks can be purchased at the vending machine opposite the Visitor Registration counter

Services

Our multi-disciplinary team to provide 24-hour emergency services in:

Trauma Care

We are equipped to provide medical treatment for major traumatic injuries

Toxicology

We provide emergency care for individuals suffering from acute poisoning

Observational Medicine

We provide a model of care where patients are monitored, investigated and treated for up to 24-48 hours to determine if they require hospital admission or can be safely discharged.

Pre-hospital Emergency Care

Our care team coordinates with paramedics to maintain treatment continuity, and ensuring efficient patient flow from ambulance arrival through to ED assessment

Disaster Medicine

Our emergency team specialises in managing mass casualties by transforming regular ED operations into coordinated disaster areas to manage the surge in casualties, while providing essential emergency care.

Payment

Please visit Cost & Financing page for all payment matters, including information on the latest ED attendance fee.

Join our dedicated team of volunteers and provide vital support to patients during their time of need.

As an Emergency Department volunteer, you'll play a meaningful role in patient care by assisting with meal service and providing a caring presence during mealtimes.

We welcome volunteers who are compassionate, reliable, and eager to support our community.

Please visit Befrienders page for volunteering opportunities in Emergency Department.

For the Patient

What do I need to bring to the ED?

• Please bring along your
• Identification Document (e.g NRIC, Work Permit, foreigner pass or passport)
• Referral letters, if applicable
• Surgical face mask

Where can I collect the medication?

You may collect your medications from the Emergency Pharmacy upon discharge.

Can I obtain a physical medical certification (MC)?

As part of NHG's environmental initiative to reduce paper usage, medical certificates are now available digitally through the NHG Health App. You can view and access your MC through the app rather than receiving a physical copy.

For the Visitors

How can I receive updates about the patient?

During registration, our Patient Service Associate (PSA) will request the contact information of the designated next-of-kin (NOK).

The NOK will receive timely updates regarding the patient's journey in the ED and admission information.

The designated next-of-kin serves as the main point of contact throughout the patient's ED stay.

What does being a caregiver involve?

Caregiver for patients who fulfils the eligibility criteria will be required to assist with basic patient care such as assisting with toileting needs, feeding, changing of diapers.

Can I bring food to the patient?

We provide porridge, bread, biscuits, Milo, and water for patients awaiting admission in our Observation Rooms

Alternatively, you may bring food for the patient after registering as a visitor at the Visitor Registration counter

Please note that some patients may have dietary restrictions due to medical conditions or upcoming procedures.

What is the Emergency Diagnostic & Therapeutic Centre (EDTC)?

The EDTC is a 24-hour short stay observational ward for serious but stable conditions. It is located at Level 1, TTSH Emergency Block.