If you are on same day delivery, you should receive your medication from 7pm - 10pm on the same day as your consult. 

If you are on normal delivery, you should receive your medication on your chosen delivery date and timeslot.

We may call you to verify your medication supply and perform medication counselling if required.

If you placed your order via HealthHub or NHG Health app and provided a valid email address, you will receive a confirmation email. For orders placed through our hotline, you will not receive any confirmation email.

You will receive SMS updates regarding your delivery. If you do not receive an SMS OTP on the delivery day, please call 6357 2050.

Please call Pharmacy at 6357 2050 from 9.30 am to 5.30 pm (Monday to Friday).

​If you need assistance after office hours, please contact our TTSH Contact Centre at 6256 6011, and we will follow up with you as soon as possible.

Please ensure that you keep track of your medication supply and place an order for a refill at least two weeks before they run out. Click here for more information on how to refill your medication!

Bill Payment - Going Paperless for Your Convenience

You may view, download, and manage your bills via HealthHub or NHG Health app. Payments for medical bills can be made via AMEX, Visa/Mastercard credit or debit cards, and Direct Debit cards. Any utilization of Medisave claims will take 3-4 weeks for approval. If there is no authorization for Medisave use or the limits for Medisave maximum use for this year has been reached, the medicine bill cannot be claimed under Medisave.

For other payment-related enquiries, please contact our helpline at 6407 8128 from Monday to Friday, between 8:30 am and 5:30 pm, or visit NHG Payment Enquiry form.