Find out where to locate our Financial Counsellors within the hospital, and learn what documents to bring for your financial counselling appointment. This page also provides helpful links to healthcare financing schemes, subsidies, and support services to guide you through your healthcare journey.
Where are Financial Counsellors located?
Admissions Office
For admissions and financial counselling enquiries, please approach our financial counsellors at the Admission Office situated at the following locations:
| Department Name | Operating Hours | Contact No. |
|---|---|---|
| TTSH Admission Office | Mondays to Fridays: 8.00 am to 5.00 pm Saturdays: 8.00 am to 12.00 pm Sundays & Public Holidays: Closed | Tel: 6357 8898, 6357 8899 Fax: 6251 4095 |
| NCID Admission Office | Mondays to Fridays: 8.00 am to 5.00 pm Saturdays, Sundays and Public Holidays: Closed | Tel: 6889 4992 |
| TTSH Integrated Care Hub Patient Services Office (Escalator beside Information/Ward registration, Level 2) | Mondays to Fridays: 8.00 am to 5.00 pm | Tel: 6843 5400 |
Our services are also available at 24-hour Emergency Department, Inpatient wards, Pre-Admission Counselling and Evaluation (PACE) and Specialist Outpatient Clinics (SOCs).
Emergency Department
Upon confirmation of the patient’s admission to the hospital, Financial Counsellors are onsite at the Emergency Department to inform them of their estimated hospital bill and advise on the different types of financial help available.
Specialist Outpatient Clinics (SOCs)
Financial counsellors are situated at the SOCs to provide information on available financial schemes and subsidies to reduce your out of pocket payment during your outpatient visit.
Pre Admission Counselling and Evaluation (PACE)
The PACE Clinic provides financial counselling services for patients who are scheduled for specialized surgeries after their visit to the specialist outpatient clinics. PACE is located at TTSH Medical Centre, Basement 2.
