Your patient journey will vary slightly depending on your appointment type.
Please refer to the below on how to prepare yourself for medication delivery.
If you are going to the hospital for an onsite appointment:
1. Before your appointment
Check how much existing medication you have left.
2. During your appointment
Ask the doctor about medication delivery and fill in the required information on the Medication Delivery Slip.
You may also opt for medication delivery if you have a teleconsult appointment.
3. After your appointment
Receive your medication counselling from the Pharmacy staff either face-to-face at the PillCheck counter or via a phone call.
Please ensure that you remain contactable in order for your medications to be delivered in a timely manner.
4. On the delivery day
You may receive an SMS with a PIN code or a call prior to delivery. Ensure that someone is at the delivery address during the delivery timeslot to receive your medications (Note: Medication parcels cannot be left unattended at the riser/doorstep). Quote the PIN code in the SMS to the delivery courier to receive your medication.
5. Pay your medication bill
You will receive your medication bill by mail if there is an outstanding payable amount. Please make payment via any of the options listed on the bill (e.g. AXS/PayNow/SAM Kiosk/Mobile Payment/Internet Payment) within a week of receiving the bill.
