NurseFirst Helpline
Call NurseFirst at 6262 6262, describe your symptoms, and get advice on the most appropriate treatment option.
About NurseFirst Helpline
We encourage residents who are experiencing urgent but not life-threatening medical conditions, to seek help using the NurseFirst helpline. Our trained nurses will advise on the appropriate healthcare options, according to the severity of the symptoms.
Please go to the Emergency Department, for emergencies that are life or limb-threatening, such as unconsciousness, difficulty in breathing, or have excessive blood loss.
NurseFirst is managed by Woodlands Hospital, currently available in English only.
During the Call
Our nurses, who are trained in emergency triage, will advise an appropriate action to address your urgent medical needs based on your description of symptoms.
The NurseFirst helpline operates 24 hours from Monday to Sunday, including public holidays.
Frequently Asked Questions
1. What are the operating hours?
The NurseFirst helpline is available 24 hours daily, including public holidays.
2. Is the helpline available on public holidays?
Yes, NurseFirst is available daily including public holidays.
3. What do I need to do as a caller?
Simply dial 6262 6262. A nurse will answer the call and ask you a series of questions, to assess the severity of your medical condition.
4. What will take place during the call?
A nurse will answer the call and ask you a series of questions to assess the severity of your medical condition. Depending on your symptoms, you may be advised to see a GP or polyclinic, or go to the hospital’s ED.
5. Will I be charged for calling the helpline?
The NurseFirst helpline is available daily at no charge (local call and data rates may apply).
6. I’m not sure where to bring my child for medical care. Can I call NurseFirst?
Yes! Our nurses are trained in emergency triage and will be able to advise patients of any age.
7. Can I call this number, if I do not live in the North?
Yes, you can still call this helpline for advice from our trained nurses.
8. Can I call on behalf of someone?
Yes, you can! Please ensure that you are able to provide sufficient details for our nurse to assess.
9. How is this service different from 1777 or 995? (existing FAQ)
1777 and 995 are national hotlines that activate ambulances based on the level of emergency. Residents experiencing urgent but not life-threatening conditions are strongly encouraged to call the NurseFirst helpline, to get quick advice on healthcare options according to their medical conditions.
10. Is there an age requirement?
No, there is no age requirement.
11. Can we video call you?
NurseFirst is a voice-based helpline at the moment.
12. NurseFirst nurses are trained in emergency triage – what do you mean?
Emergency triage is the process of determining the severity of a patient’s condition, to ensure that patients get the appropriate medical attention.
13. Does NurseFirst provide home care services?
No, NurseFirst does not provide home care services. This helpline is manned by a team of nurses who will provide you with quick advice on where you seek medical help.
14. Can I check or request for updates on a patient's medical treatment?
Please write to the relevant healthcare operators to enquire.
Useful Links
- Find a HealthierSG (HSG) enrolled clinic near you
https://www.gowhere.gov.sg/healthiersg
Call these helplines if you need emotional or psychological support
https://www.gov.sg/article/call-these-helplines-if-you-need-emotional-or-psychological-supportNUH Children's Urgent Care Clinic @ Bukit Panjang
https://www.nuh.com.sg/care-at-nuh/specialties/paediatrics/childrens-urgent-care
NUH UCC is open daily from 9.00am to 11.00pm, including public holidays. Last registration is at 9:00pm.
Registration may close earlier if the clinic is overcrowded. X-ray services is available from 1.30pm to 9.00pm (weekdays) / 12.30pm to 9.00pm (weekends).
