• NHG Health app​

• HealthHub app or website

You may pay your bills using the following options:

• Patient Self-Service Stations located within our campus

• NHG Health​ app

• HealthHub app or website

• AXS Stations / AXS e-Station / AXS m-Station

• PayNow or PayLah!

There are various financial schemes and subsidies available, such as:

• Medisave

• MediShield Life

• Integrated Shield Plans (Private Medical Insurance)

• Individual corporate benefits such as Corporate Insurance Schemes

Patients are categorised as either subsidised or private based on the following criteria: 

Subsidised if you are:

• A Singapore Citizen or Singapore Permanent Resident (PR) referred by a Government / Restructured Hospital / Polyclinic or the Singapore Armed Forces without specifying a doctor by name.

• The Hospital will assign a doctor accordingly.
   

Non-subsidised or private if you are:

• ​​​​​​​​A self-referred or walk-in case.

• Referred by a General Practitioner (GP).

• Referred by a Government / Restructured Hospital under private patient status and/or specifying a doctor by name

• Referred by a Polyclinic, specifying a doctor by name.

• Referred by a Private Hospital.

• A non-resident.

• Involved in an industrial accident case (work injury).

​You can opt to transfer between ward accommodations during your hospital stay, either upgrading or downgrading based on bed availability. 

Upgrade of Ward Accommodation: 

You can request an upgrade of your ward accommodation. The upgrade depends on bed availability and will take effect after you have settled the deposit and outstanding payment. 

​All services, including pre-admission and daily treatment fees (DTF), will be recalculated to the upgraded class from the admission date onward. The only exception is ward charges, which will apply at the upgraded class rate from the upgrade date onward. 

Downgrade of Ward Accommodation: 

If you decide to downgrade from a non-subsidised to subsidised ward, you will need to undergo Means Testing to qualify for the subsidy. 

​Upon downgrading the ward class, subsequent charges will be adjusted from the date of transfer until discharge.

Besides using your own Medisave, you can also opt to utilise Medisave from your spouse, children, and parents. 

If you are a Singapore Citizen or Permanent Resident, you can also access your grandchildren's or siblings' Medisave.

To check the insurance coverage details for yourself and the dependant(s) you are paying premiums for, log in to your Healthcare Dashboard at https://www.cpf.gov.sg​.

For enquiries about bills, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form at https://for.sg/asknhg.

For enquiries about bills, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form at https://for.sg/asknhg.

Please submit your request at https://for.sg/nhgbill.

Please enquire with your HR personnel about your medical scheme and the co-payment responsibilities you may have.

For claims using your corporate insurance: 

Pre-admission: 

Please get a Letter of Guarantee (LOG) from your HR Department and bring it on the admission day. Note that signing a Medisave Form may also be necessary. 

Discharge: 

After leaving the hospital, send the bill and your company's corporate insurance claim form to your HR Department for claiming and reimbursement. If a medical record or doctor's statement is needed for insurance claims, please reach out to our Medical Record Office.

For industrial accidents, charges will be at the private rate. If you're a Singapore Citizen or Permanent Resident, you can request a downgrade to a subsidised ward once your bill surpasses $45,000. The subsidy will be determined through Means Testing.

Refunds may take up to 14 working days to process after your bill is finalised. Any excess payment will be initially applied to clear any outstanding bills with the hospital. 

​For enquiries about refund/request for refund, please contact 1FSS through the hotline at 6407 8128 or use the refund enquiry form: https://for.sg/askrefund​.

You will receive an SMS alert when your bill is ready, and you can access your bill using NHG Cares or ​HealthHub apps. For patients who have no access to the NHG Cares or HealthHub apps, a hardcopy of the bill will be sent to you by mail.

For enquiries about payments, please contact 1FSS through the hotline at 6407 8128 or use the payment enquiry form: https://for.sg/asknhg