Question 1

Is this medication available in NSC?

Accepted Answer

You may check the general availability of the medication from National Drug Formulary (NDF) database. Please click here for a guide on how to navigate the database.

Note that this database does not indicate actual quantity of stocks available in NSC and the supply restrictions.

For medications that are not found in the NDF database, please Ask NSC Pharmacist to confirm the availability.

Question 2

How do I refill my prescription using EZY Pickup, EZY Locker, or EZY Deliver services?

Accepted Answer

You may refill your past NSC prescription using EZY Pickup, EZY Locker, or EZY Deliver. Please refer to section "EZY Pickup / EZY Locker / EZY Deliver Services" under Pharmacy Services for more information.

Question 3

I have run out of medication(s) / lost my medication(s) / postponed appointment with inadequate medication(s). What should I do?

Accepted Answer

You may request for repeat prescription for your previous medication(s). Please refer to section "Request for Prescription Repeat / Top-up Prescription" under Pharmacy Services for more information.

Question 4

Can I request for home delivery for non-NSC prescription?

Accepted Answer

We do not offer home delivery for non-NSC prescription. You may choose to fill your prescription at any retail pharmacies (Guardian, Watsons, Unity) or at NSC pharmacy during our operating hours, subject to stock availability and supply restrictions.

Question 5

Can I request for both my prescription medication and retail items to be delivered together?

Accepted Answer

Unfortunately, we cannot combine both prescription and retail item delivery. They are processed separately at different charges.

Question 6

Can I fill medication(s) from an expired prescription?

Accepted Answer

We are unable to supply medication(s) from an expired prescription. Please make an appointment to consult our doctor.

For appointment booking, please email appointment, or call appointment centre at (65) 6350 6666.

Question 7

How can I obtain a copy of my past prescription?

Accepted Answer

You may view your medication records from the past 12 months on HealthHub> Services> Medications> Prescription Records.

If you require assistance in providing a copy of your medication list, please visit Request for Medical Report to submit an official request for information to the Medical Records Office.

Question 8

How can I obtain a copy of my invoice?

Accepted Answer

You may view your previous bills from the past 12 months via HealthHub:

Log in to HealthHub with your Singpass
Select "Payments"
Select Patient
Select "National Healthcare Group"
Under "History" tab, download the selected bill

Question 9

How can I pay for any outstanding bill?

Accepted Answer

You may make payment for your outstanding bill(s) via HealthHub:

Log in to HealthHub with your Singpass
Select "Payments"
Select Patient
Select "National Healthcare Group"
Under "Current" tab, select the bill(s) which you wish to make payment for. You can view the details of each medical bill by clicking on the invoice number.
Click "PAY"
On payment page, enter your mobile number and email address to receive the payment acknowledgement and select your payment options
Once payment has been made, a payment acknowledgement page with receipt ID will be shown. This acknowledgement will also be sent to the email address you have provided

Question 10

Can I request a copy of my client's/ employee's medical report to process his/ her insurance claim?

Accepted Answer

We are unable to release patient's medical information to 3^rd party due to patient confidentialty. Please kindly inform patient to obtain a medical report via our medical report office.

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Pharmacy FAQ

You may check the general availability of the medication from National Drug Formulary (NDF) database. Please click here for a guide on how to navigate the database.

Note that this database does not indicate actual quantity of stocks available in NSC and the supply restrictions.

For medications that are not found in the NDF database, please Ask NSC Pharmacist to confirm the availability.

You may refill your past NSC prescription using EZY Pickup, EZY Locker, or EZY Deliver. Please refer to section "EZY Pickup / EZY Locker / EZY Deliver Services" under Pharmacy Services for more information.

You may request for repeat prescription for your previous medication(s). Please refer to section "Request for Prescription Repeat / Top-up Prescription" under Pharmacy Services for more information.

We do not offer home delivery for non-NSC prescription. You may choose to fill your prescription at any retail pharmacies (Guardian, Watsons, Unity) or at NSC pharmacy during our operating hours, subject to stock availability and supply restrictions.

Unfortunately, we cannot combine both prescription and retail item delivery. They are processed separately at different charges.

We are unable to supply medication(s) from an expired prescription. Please make an appointment to consult our doctor.

For appointment booking, please email appointment, or call appointment centre at (65) 6350 6666.

You may view your medication records from the past 12 months on HealthHub> Services> Medications> Prescription Records.

If you require assistance in providing a copy of your medication list, please visit Request for Medical Report to submit an official request for information to the Medical Records Office.

You may view your previous bills from the past 12 months via HealthHub:

Log in to HealthHub with your Singpass

Select "Payments"

Select Patient

Select "National Healthcare Group"

Under "History" tab, download the selected bill

You may make payment for your outstanding bill(s) via HealthHub:

Log in to HealthHub with your Singpass

Select "Payments"

Select Patient

Select "National Healthcare Group"

Under "Current" tab, select the bill(s) which you wish to make payment for. You can view the details of each medical bill by clicking on the invoice number.

Click "PAY"

On payment page, enter your mobile number and email address to receive the payment acknowledgement and select your payment options

Once payment has been made, a payment acknowledgement page with receipt ID will be shown. This acknowledgement will also be sent to the email address you have provided

We are unable to release patient's medical information to 3^rd party due to patient confidentialty. Please kindly inform patient to obtain a medical report via our medical report office.

Pharmacy FAQ

​You may check the general availability of the medication from National Drug Formulary (NDF) database. Please click here​ for a guide on how to navigate the database.

Note that this database does not indicate actual quantity of stocks available in NSC and the supply restrictions.

For medications that are not found in the NDF database, please Ask NSC Pharmacist ​​​to confirm the availability.

You may refill your past NSC prescription using EZY Pickup, EZY Locker, or EZY Deliver. Please refer to section "EZY Pickup / EZY Locker / EZY Deliver Services​" under Pharmacy Services​ for more information.

You may request for repeat prescription for your previous medication(s). Please refer to section "Request for Prescription Repeat / Top-up Prescription" under Pharmacy Services for more information.

We do not offer home delivery for non-NSC prescription. You may choose to fill your prescription at any retail pharmacies (Guardian, Watsons, Unity) or at NSC pharmacy during our operating hours, subject to stock availability and supply restrictions.

Unfortunately, we cannot combine both prescription and retail item delivery. They are processed separately at different charges.

We are unable to supply medication(s) from an expired prescription. Please make an appointment to consult our doctor.

For appointment booking, please email appointment, or call appointment centre at (65) 6350 6666.​

You may view your medication records from the past 12 months on HealthHub> Services> Medications> Prescription Records.

If you require assistance in providing a copy of your medication list, please visit Request for Medical Report to submit an official request for information to the Medical Records Office.

​You may view your previous bills from the past 12 months via HealthHub:

Log in to HealthHub with your Singpass

Select "Payments"

Select Patient

Select "National Healthcare Group"

Under "History" tab, download the selected bill

You may make payment for your outstanding bill(s) via HealthHub:​

Log in to HealthHub with your Singpass

Select "Payments"

Select Patient

Select "National Healthcare Group"

Under "Current" tab, select the bill(s) which you wish to make payment for. You can view the details of each medical bill by clicking on the invoice number.

Click "PAY"

On payment page, enter your mobile number and email address to receive the payment acknowledgement and select your payment options

Once payment has been made, a payment acknowledgement page with receipt ID will be shown. This acknowledgement will also be sent to the email address you have provided​

We are unable to release patient's medical information to 3rd party due to patient confidentialty. Please kindly inform patient to obtain a medical report via our medical report office​.​

You may check the general availability of the medication from National Drug Formulary (NDF) database. Please click here for a guide on how to navigate the database.

For medications that are not found in the NDF database, please Ask NSC Pharmacist to confirm the availability.

You may refill your past NSC prescription using EZY Pickup, EZY Locker, or EZY Deliver. Please refer to section "EZY Pickup / EZY Locker / EZY Deliver Services" under Pharmacy Services for more information.

For appointment booking, please email appointment, or call appointment centre at (65) 6350 6666.

You may view your previous bills from the past 12 months via HealthHub:

You may make payment for your outstanding bill(s) via HealthHub:

Once payment has been made, a payment acknowledgement page with receipt ID will be shown. This acknowledgement will also be sent to the email address you have provided

We are unable to release patient's medical information to 3^rd party due to patient confidentialty. Please kindly inform patient to obtain a medical report via our medical report office.