Appointment Scheduling For SingPass Users

• Manage Appointments via NHG Health​​

   

• Manage Appointments via HealthHub

   

Appointment Scheduling For Non-SingPass Users

• E-Request to make Non-Subsidised​ First Visit Appointments

   

• E-Request to make/manage Repeat Visit Appointments​

Request For Change Of Contact Details

• Submit Request to Update Contact Details

​Appointment Line

• Local Tel : (65) 6350 6666

   

• Overseas Tel : (65) 6253 4455

   

• Appointment Emai: nsc.appointment@nhghealth.com.sg

   

• Referral Email: nsc.referral@nhghealth.com.sg

   

Request Appo​intment

Our specialist clinics at NSC provide outpatient consultation services for patients referred both by primary health care physicians and specialists in the private and public sector. Consultation at our specialist clinics is strictly by appointment. You can make, change or cancel your appointment:

• by calling our Appointment Call Centre at telephone number +65 6350 6666
• through your family doctor
• through government polyclinic or hospital referral
• via our Online Appointment Booking Forms (see Appointment Scheduling for Non-SingPass Users) existing patients who have registered at NSC before are also able to MAKE, CHANGE or CANCEL your appointment online, via real-time appointment systems (see Appointment Scheduling for SingPass Users)  

Appointment Booking For Subsidised Patients

Please note that the first NSC consultation appointment at the subsidised clinics will have to be made and confirmed by the referring institution on behalf of the patient. There is usually a waiting time for our subsidised consultation appointments.

Subsidies are available only to eligible Singaporeans and Permanent Residents who are referred by doctors from:

• Subsidised clinics/wards of a public health institution

• CHAS Clinics (for CHAS cardholders)

• Polyclinics

In line with the appropriate use of government healthcare subsidies, subsidy is only applicable for basic medical care and does not include conditions for non-medical or cosmetic procedures.

Medical conditions are those which if left untreated may lead to more severe complications. However, patients with non-medical diagnoses which may be left alone without severe adverse medical consequences, and whose treatments are deemed as cosmetic procedures, will not qualify for subsidised treatment even if with a valid referral letter from the above medical sites.​

More information on non-medical conditions / cosmetic procedures can be found here: 

FAQ | National Skin Centre - NSC (categories > cosmetic procedures).

Appointment Booking For Non-Subsidised Patients

If you would like to be seen in the non-subsidised clinics, you can make an appointment directly with NSC. You can also be seen as a non-subsidised patient via a referral from a general practitioner or a private hospital. For more information on subsidies, you may refer to the page on General Clinics.

Our Centre is happy to offer an SMS or Email Reminder service to remind you of your next appointment with us. If you wish to receive such reminders, please inform one of our staff during your next visit and indicate your preferred mode of reminder. The reminder will be sent 7 days prior to your scheduled date of appointment.

We would also like to seek your understanding that this SMS/Email reminder is a value-added service, and it is still ultimately your responsibility to keep to your scheduled appointment.

Long waiting time for consultation with our doctors is one of the most common complaints by our patients. Patient management in this area has had limited success primarily due to no-shows, over booking to compensate for no-shows, poor compliance to appointment time and walk-ins (patients without prior appointments)

In order to serve our patients more efficiently, NSC introduced an Appointment Booking Deposit and a walk-in fee for walk-in patients with effect from 1 April 2001.

We Appreciate Your Patience

We value our patients and know time is valuable. We are always looking for ways to improve our waiting time and manage the rapid growth of new patients. It may seem that you are waiting for a long time or that patients who arrive after you are being seen first. Please understand that patients may not be called in the order they arrive at our clinic, due to other treatments/laboratory tests performed prior to their arrival at the clinic.

Urgent Cases Without Appointment

NSC sees patients by appointment only. We make every effort to provide prompt medical care to all of our patients. If you arrive in our clinic as a walk-in, please understand that you may be asked to schedule an appointment for a different day. Should you require urgent medical assistance, you may seek immediate medical attention from your family physician (GP clinics or the nearest polyclinic). Alternatively, if you choose to approach our Centre for specialist attention, please note that:

• You will be assessed by one of our nursing staff. If an immediate medical attention is identified, arrangement will be made for you to be seen by one of our doctors.

• Given this special arrangement, the wait for the next available consultation is necessary.

• There will be a Walk-in Fee of $20.

• If the condition does not require an immediate medical attention, you may be offered the next available appointment date. The referring procedure and appointment deposit will apply.

Open Date Expiry

If you have not visited the clinic in the last 2 years, your open date will expire, and your next visit will be considered a First Visit and you will be charged at First Consultation rate.

If you wish to continue to be treated at the subsidised clinic, you must obtain a fresh referral from the polyclinic or subsidised clinics from a public health institution. Otherwise, you will be charged at non-subsidised rates.