Medication Delivery Services

The EZY Way of Picking Up / Collecting Your Medication From NSC

EZY Pickup / EZY Locker / EZY Delivery Services

 
Patients may skip the waiting queue at the pharmacy by opting for one of the following medication refill services.
 

💊

 

E​​ZY Pickup

General 
​​These services are ​for patients who have:
  • Balance of uncollected medications from past NSC prescriptions issued within 1 year from the prescribed date, AND
  • Taken/used the medications before with NO change in dosing regimen/instructions.

 

Refrigerated Item:  Yes

Mode of Receiving Medications:

 

Collection at NSC Pharmacy @ Counter 13 or 14. (8am - 5pm)

 

​Expected processing time

  • 2 - 3 working days^

 

Service Fee

  • Normal Delivery: ​​​

Not Applicable​​​​

  • Re-delivery/ Amendment After Order Confirmation:

    Not Applicable​​​​

 

How to Order:

  • Submit request via HealthHub
  • Select "Request For Refill"​​

 

​Terms and Conditions*:

Medication parcels which are not collected 5 working days^ from the scheduled pickup date will be voided.​

 

​^ Working days are defined as weekdays (Mondays to Fridays, excluding Public Holidays).
# Service fees are not covered by Medisave and 3rd party payors (e.g. MCPS, medication assistance funds). All prices are subject to prevailing GST.​​

*Based on delivery date

🗄️

 

E​​ZY Locker

General 
​​These services are ​for patients who have:
  • Balance of uncollected medications from past NSC prescriptions issued within 1 year from the prescribed date, AND
  • Taken/used the medications before with NO change in dosing regimen/instructions.

 

Refrigerated Item:  No
Mode of Receiving Medications:

 

Selected Pick! Lockers​

 

 

​Expected processing time

  • 7 working days^

 

Service Fee

  • Normal Delivery: ​​​
    • No charge - 1 per calendar month Only*
    • Subsequent locker(s) in the same month: $6.45

  • Re-delivery/ Amendment After Order Confirmation:

    Additional $11.00

 

How to Order:

  • Submit request via HealthHub
  • Select "Request For Refill"​​

 

​Terms and Conditions*:

Medication parcels which are not collected 3 calendar days of receiving SMS notification with pin code will be voided.

 

​^ Working days are defined as weekdays (Mondays to Fridays, excluding Public Holidays).
# Service fees are not covered by Medisave and 3rd party payors (e.g. MCPS, medication assistance funds). All prices are subject to prevailing GST.​​

*Based on delivery date

📦

 

E​​ZY Delivery 

General 
​​These services are ​for patients who have:
  • Balance of uncollected medications from past NSC prescriptions issued within 1 year from the prescribed date, AND
  • Taken/used the medications before with NO change in dosing regimen/instructions.

 

Refrigerated Item:  Yes

Mode of Receiving Medications:

 

Doorstep Delivery

 

 

​Expected processing time

  • 7 working days^

 

Service Fee

  • Normal Delivery: ​​​$6.45​
  • Urgent Delivery: Less than 7 working days: $20

  • Re-delivery/ Amendment After Order Confirmation:

    Additional $11.00

 

How to Order:

  • Submit request via HealthHub
  • Select "Request For Refill"​​

 

​Terms and Conditions*:

​Medication parcels cannot be left unattended at doorsteps. Ensure someone is ​​at the delivery address to receive your medications on the scheduled delivery date/ time. Otherwise it would be regarded as failed delivery, where additional fee will be imposed for re-delivery. 

 

​^ Working days are defined as weekdays (Mondays to Fridays, excluding Public Holidays).
# Service fees are not covered by Medisave and 3rd party payors (e.g. MCPS, medication assistance funds). All prices are subject to prevailing GST.​​

*Based on delivery date

  1. By submitting a delivery order, you agree to both conditions:

    • Allow a trusted 3rd party courier to deliver your medication(s) and contact you for delivery changes in the event of unforeseen circumstances.

    • Give consent to NSC Pharmacy to collect payment and/or bill accordingly as per the payment method indicated in your submission

     

  2. Payment for prescription medication(s) and delivery charges (if applicable) is to be made by ePayment via HealthHub/ AXS as soon as the amount and invoice number are made known to the recipient. All payments must be in Singapore dollars. 

     

  3. Checking of Medications and Product Quality 

    • Upon delivery, the recipient will undertake to check that the correct medications and quantities are received.

    • NSC Pharmacy will not be liable for any defects in products delivered unless the recipient communicates to NSC Pharmacy, verbally or in writing of the purported defects, within 3 working days of delivery of the products.

    • In such instances, NSC Pharmacy’s liability, if so determined, shall be limited either to (a) the replacement of the defective products with equivalent products and a waiver of the medication delivery service charge for the replacement or (b) the refund equivalent to the cost of replacement of the relevant defective products. 

     

  4. Return of medications, other than the above, are subject to NSC Pharmacy’s current medication refund policy. NSC Pharmacy reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.

Medication Delivery Locations

 
Collect your ​​medication parcel from your preferred EZY Locker location within 3 calendar days of receiving SMS notification with pin code. Patients may skip the waiting queue at the pharmacy by opting for one of the following medication refill services.
 

Last updated: 6 Apr 2026