Q: When is my phone/video consultation appointment?

A: You will receive your appointment date/time slot via email and/or SMS. Ensure that you are available for the appointment.

Q: What if I am: Not available or missed the appointment? Unwell, hospitalised or visited the A&E recently?

A: Email imh.tele.treatment@nhghealth.com.sg to change or cancel your appointment. Operating hours: Monday to Thursday: 8.00am – 5.30pm Friday: 8.00am – 5.00pm Closed on Saturdays, Sundays and Public Holidays

Q: Are the consultation sessions recorded?

<h5 style="-webkit-text-stroke-width:0px;box-sizing:border-box;color:rgb(49, 49, 49);font-family:"Encode Sans", Lato, -apple-system, Arial, "Segoe UI", sans-serif;font-size:min(1.11111rem, 16px) !important;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:0.5px;line-height:1.5;margin-bottom:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> A: Consultations are not recorded to protect the privacy of our patients and caregivers.

Q: Can I use MediSave?

<h5 style="-webkit-text-stroke-width:0px;box-sizing:border-box;color:rgb(49, 49, 49);font-family:"Encode Sans", Lato, -apple-system, Arial, "Segoe UI", sans-serif;font-size:min(1.11111rem, 16px) !important;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:0.5px;line-height:1.5;margin-bottom:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> A: MediSave can be used for the following conditions: Diabetes (including pre-diabetes), Hypertension, Lipid Disorder, Schizophrenia, Major Depression, Bipolar Disorder, Anxiety.

Q: What if I face technical issues during a video consultation?

A: We will call you to reschedule your consultation if the issue cannot be resolved. If needed, a face-to-face appointment will be arranged for you.

Q: What are the fees for a phone/video consultation?

A: The fees are the same as a face-to-face clinic consultation. Visit the IMH website under Clinical Services, Charges & Schemes for information on consultation charges.

Q: Will I be seen by my regular doctor?

<h5 style="-webkit-text-stroke-width:0px;box-sizing:border-box;color:rgb(49, 49, 49);font-family:"Encode Sans", Lato, -apple-system, Arial, "Segoe UI", sans-serif;font-size:min(1.11111rem, 16px) !important;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:0.5px;line-height:1.5;margin-bottom:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;"> A: The doctor providing the consultation may not be your regular doctor. The doctor should be in the same care team as the doctor who saw you for the face-to-face consultation and will have access to your past clinical notes to ensure continuity of care.

Q: Can I have medication delivered?

A: Medication delivery can be arranged if your medications meet the delivery criteria under the Ministry of Health’s guidelines. Speak to our pharmacy staff for details.

Q: How should I prepare for the video consultation?

A: You will need a computer or smart device (mobile phone or tablet), and a stable internet connection. Choose an environment that is quiet and has good lighting.

Phone and Video Consultation