Phone and Video Consultation

​Our tele-health service enables you to be connected to a healthcare provider (doctor, psychologist, etc.) via phone, or in the case of video consultation, via a secured video conferencing platform. Such tele-treatment provides another means of medical consultation (by a healthcare provider) to monitor your condition if you require regular specialist outpatient care.
 
Phone and video consultation allows for:
  1. Timely medical advice for your condition, at a location of your choice, via any phone service.
  2. Reduction in travelling and waiting time.
  3. Less exposure to infection risks.
 
Phone Consultation
Video Consultation
Before Consultation
  • Our staff will call you to fix an appointment with our doctor.​
  • Our staff will obtain your consent to proceed with the phone consultation.
Before Consultation
  • Our staff will call you to fix an appointment with our doctor.
  • Our staff will obtain your consent to proceed with the video consultation.
  • A video consultation test run will be done with you if you are unfamiliar with the software.
  • Date/time/meeting ID & password will be sent to you via email/SMS.
Day of Consultation
  • Our doctor will call you on the designated phone number and verify your identity.
  • He will then perform the consultation.
Day of Consultations
  • You will need to enter the video consultation meeting ID and password in the video software.
  • Our staff will verify your identity.
  • Our doctor will perform the consultation.
 

After Consultation

Our staff will contact you about medication delivery and to fix the next appointment.
 

Payment

You will be sent a bill after your consultation. We have various payment options available.
Frequently Asked Questions