Referral documents

• Referral letter
  A referral letter from any polyclinic/CHAS-GP (only if you are a CHAS cardholder) is required if you would like to be seen as a subsidised patient.
   

Identification documents

• Physical or electronic Identity card (for citizens or permanent residents of Sing​apore)
• Birth certificate (for patients under 12 years of age)
• Passport (for foreigners)
• Work permit / Employment pass (if any)
• Any other identification documents
   

Medical benefit documents (if available)

• Civil Service Card (if any)
• Staff card (for companies which are under Hospitalization Identity Card scheme with IMH)
• Medical Fee Exemption Card (MFEC)
• Public Assistance Card (PA)
• Letter of Guarantee from company (if any)
• Baby Bonus Nets Card (if any)
• Any other medical benefit documents
   

If you are bringing your child for an appointment, please complete the following registration forms and present them during your visit.

• Child's Particulars (PDF, 47 KB)
• Parent's Consent Form (PDF, 19 KB)

An SMS reminder will be sent to the patient's registered mobile number (recorded in our system) three working days before the appointment date. Please note that the option for receiving SMS reminder for appointment is not available by default. To activate this SMS reminder service, patients/caregivers may approach our clinic staff or call our Appointment Centre at 6389 2200 to activate this SMS reminder service.

If you are unable to communicate with the doctor effectively because of language, you may inform our staff prior to your appointment so that we can try our best to arrange for an interpreter to assist you during the consultation.

To be seen at IMH at subsidised rates, you would need to obtain a referral letter from any polyclinic. If you are a Community Heath Assist Scheme (CHAS) cardholder, you may also visit a participating General-Practitioner clinic to request for a referral letter to see an IMH doctor as a subsidised patient. You may refer to a full list of participating clinics under CHAS here.

If you are making a NAMS Clinic appointment, you may refer to the set of FAQs here.

There are two ways of obtaining a referral letter to be seen at CGC:
 

Through REACH – If your school-going child is in a primary/secondary school or Junior College, through the school counsellor, you are encouraged to request for an assessment by the REACH team (a multi-disciplinary and community-based mental healthcare team). If specialist care is required, your child may be referred to see the doctor at a Specialised Outpatient Clinic (IMH, NUH or KKH) for further psychiatric evaluation and intervention at subsidised rates.

Through polyclinics – You may obtain a referral letter from any polyclinic to be seen at CGC (either IMH or HPB branch) at subsidised rates. If your child is a Community Heath Assist Scheme (CHAS) cardholder, you may also visit a participating General-Practitioner clinic to request for a referral letter. You may refer to a full list of participating clinics under CHAS here.

​As family support is important, parents and/or legal guardians should be involved in the care of patients under 21 years old as far as reasonably practicable. If the patient is not comfortable having the parents and/or legal guardians around and has the mental capacity to make decisions for his/her own medical treatment, he/she may come with a trusted individual (e.g. sibling, uncle, aunt, grandparent, close friend) who is above 21 years old. Upon doctor’s consultation, and if it is deemed to be in the patient’s best interests or if there are significant risks involved, the care team may contact the parents to inform them and discuss further.