Patient Safety and Quality Improvement

Who We Are

The Institute of Healthcare Quality (IHQ), under the ambit of the NHG Health Group Quality Department, was established in 2008 to integrate cluster-wide efforts in developing healthcare professionals to be advocates of and leaders in patient safety and quality improvement. A concurrent goal is to enhance the capacity of our people in improving quality.

What We Offer

IHQ runs a total of 16 quality improvement courses across the year. For a detailed view on what we offer;

You may refer to the course catalogue for a full list of courses.
View the training calendar FY25 or training calendar FY26 for the course schedule across the year.
Scroll below to explore the courses individually.

Registration

All NHG Health institutions staff (e.g. TTSH, KTPH) should approach their respective institutions' Human Resource Dept (HRD) for registration.
All NHG Health Group Office / NHG Diagnostics / NHG Pharmacy staff should submit their registration via iConnect in their respective institutions.
All non-NHG Health staff should email nhggroup.ihq@nhghealth.com.sg
The registration form can be assessed here.

Our Programmes

Becoming a Patient Safety Lead

Equip Patient Safety Officers to build safety culture, apply human factors, and implement large-scale system improvement initiatives.

Becoming A Skilled Auditor

Develop auditing skills from basic to advanced, assessing compliance, identifying risks, and improving outcomes independently or under supervision.

Clinical Practice Improvement Programme (CPIP)

Develop clinical leaders to identify gaps, apply quality improvement methods, and implement sustainable, patient-centred care through multidisciplinary collaboration.

Developing Driver Diagrams

Learn to use Driver Diagrams to visualise goals, key drivers, and change strategies, enabling clear, team-wide improvement plans.

Failure Modes, Effects & Analysis (FMEA)

Identify and prevent potential process failures using FMEA, prioritising risks and designing safer, high-quality care strategies.

Failure Modes, Effects & Analysis (FMEA) Masterclass

Advanced FMEA Masterclass on methodology, facilitation, team leadership, and risk management for continuous quality improvement.

Human Factors in Healthcare

Apply human factors models like SEIPS and HFACS to analyse systems, reduce errors, and implement safer healthcare practices.

Mastering Patient Safety and Quality Improvement (PSQI) Facilitation

Prepare PSQI faculty to teach and guide improvement initiatives using adult learning, facilitation, and PDSA-based methods.

Medication Safety (Basic)

Frontline staff learn medication safety, error analysis, reporting, and practical strategies to prevent errors and enhance patient care.

Medication Safety (Intermediate)

Systems-thinking approaches for error analysis, team engagement, and leading improvements to enhance safe, high-quality medication practices.

Metrics Matter: Fundamentals for the Healthcare Professional

Learn practical measurement, data analysis, and reporting skills to monitor performance and support sustainable healthcare improvements.

Metrics Matter: Proficiency for the Healthcare Professional

Advanced data skills for quantitative and qualitative analysis, statistical control, benchmarking, and system-level performance improvement.

Quality Improvement (QI) Essentials for Healthcare Professionals

Foundational QI principles and tools to diagnose problems, apply the Model for Improvement, and develop effective interventions.

Root Cause Analysis (RCA)

Learn RCA to uncover underlying system failures, applying human factors and strategies to prevent recurrence and improve safety.

Root Cause Analysis (RCA) Masterclass

Advanced RCA skills to lead analyses, apply QI tools, and produce actionable reports for risk management and improvement.

Understanding The Accreditation Standards in Healthcare

Understand and apply evidence-based care standards, optimise processes, ensure compliance, and identify improvement opportunities.

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