What We Offer
IHQ runs a total of 18 quality improvement courses across the year. For a detailed view on what we offer;
- View the FY26 training calendar for our course schedule across the year.
- Scroll below to explore the courses individually.
Registration
- All NHG Health institutions staff (e.g. TTSH, KTPH) should approach their respective institutions' Human Resource Dept (HRD) for registration.
- All NHG Health Group Office / NHG Diagnostics / NHG Pharmacy staff should submit their registration via iConnect in their respective institutions.
- All non-NHG Health staff should email nhggroup.ihq@nhghealth.com.sg
- The registration form can be assessed here.
Our Programmes
Becoming a Patient Safety Lead
Equip Patient Safety Officers to build safety culture, apply human factors, and implement large-scale system improvement initiatives.
Becoming A Skilled Auditor
Develop auditing skills from basic to advanced, assessing compliance, identifying risks, and improving outcomes independently or under supervision.
Clinical Practice Improvement Programme (CPIP)
Develop clinical leaders to identify gaps, apply quality improvement methods, and implement sustainable, patient-centred care through multidisciplinary collaboration.
Developing Driver Diagrams
Learn to use Driver Diagrams to visualise goals, key drivers, and change strategies, enabling clear, team-wide improvement plans.
Failure Modes, Effects & Analysis (FMEA)
Identify and prevent potential process failures using FMEA, prioritising risks and designing safer, high-quality care strategies.
Failure Modes, Effects & Analysis (FMEA) Masterclass
Advanced FMEA Masterclass on methodology, facilitation, team leadership, and risk management for continuous quality improvement.
Human Factors in Healthcare
Apply human factors models like SEIPS and HFACS to analyse systems, reduce errors, and implement safer healthcare practices.
Mastering Patient Safety and Quality Improvement (PSQI) Facilitation
Prepare PSQI faculty to teach and guide improvement initiatives using adult learning, facilitation, and PDSA-based methods.
Medication Safety (Basic)
Frontline staff learn medication safety, error analysis, reporting, and practical strategies to prevent errors and enhance patient care.
Medication Safety (Intermediate)
Systems-thinking approaches for error analysis, team engagement, and leading improvements to enhance safe, high-quality medication practices.
Metrics Matter: Fundamentals for the Healthcare Professional
Learn practical measurement, data analysis, and reporting skills to monitor performance and support sustainable healthcare improvements.
Metrics Matter: Proficiency for the Healthcare Professional
Advanced data skills for quantitative and qualitative analysis, statistical control, benchmarking, and system-level performance improvement.
Quality Improvement (QI) Essentials for Healthcare Professionals
Foundational QI principles and tools to diagnose problems, apply the Model for Improvement, and develop effective interventions.
Root Cause Analysis (RCA)
Learn RCA to uncover underlying system failures, applying human factors and strategies to prevent recurrence and improve safety.
Root Cause Analysis (RCA) Masterclass
Advanced RCA skills to lead analyses, apply QI tools, and produce actionable reports for risk management and improvement.
Understanding The Accreditation Standards in Healthcare
Understand and apply evidence-based care standards, optimise processes, ensure compliance, and identify improvement opportunities.
Becoming An Effective Change Catalyst
An introduction to practical change management approaches helping healthcare teams adapt to evolving systems and expectations.
Clinical Risk Management
Learn systematic clinical risk management approaches to reduce harm, strengthen systems and improve patient safety.
