A Patient's Journey with PTEC Home Blood Pressure Monitoring Programme

https://www.youtube.com/watch?v=0jEhu5KOhnM​
 

Flyers – Introduction to PTEC-HT

English | Chinese
 

User Guides – Step-by-step instructions for checking your readings at home and using the mobile app

English | Chinese

Instructional Videos – Demonstration of device use

How to use the HD+ app

PTEC Home Monitoring Programme: How to Use the HD+ App 

Eligibility and Enrolment

Who can join PTEC-HT?

• PTEC is currently available in all Singapore polyclinics.

• You can join PTEC-HT if you have been diagnosed with high blood pressure and are currently receiving care at the polyclinics.

• If you are interested, you can approach your doctor or nurse during your usual polyclinic visit. Your care team will assess whether home monitoring is suitable for you.
   

Can I join both PTEC-HT and PTEC-DM?

• ​Yes, if you have both conditions and your care team advises that home monitoring is suitable.

How do I enrol?

• Simply let your doctor or nurse know during your usual polyclinic visit. They will assess your suitability and guide you through the next steps.

Costs and Coverage

What is the cost of PTEC-HT for Singapore Citizens (SCs) and Permanent Residents (PRs)?

• A subsidised fee of $6.30 per year will be charged for the programme.

• A blood pressure monitor is required to participate. You can:

  o Use your own BP monitor and submit readings manually, or

  o Purchase a subsidised Bluetooth-enabled BP monitor for $7.50.
   

Note: Your usual consultation, medication, and lab test charges still apply. Subsidies for the programme costs and devices are subject to terms and conditions and are available for a limited time. Please speak to your care team for more details.

Can I drop out of this programme halfway?

• You may leave the programme at any time, but the subscription fee is non-refundable.

• If you received a subsidised BP monitor, you may need to return the subsidy according to the terms and conditions.

• We strongly encourage you to remain in the programme to receive the full benefits of home monitoring, guidance, and support from your care team.​ 

Devices and Mobile App

What can I do if the Health Discovery+ (HD+) app is not supported on my phone?

• The HD+ app is only available in Singapore, so do ensure your phone's location is set to Singapore.

• Check that your phone's operating system (OS) is updated to the latest version. The HD+ app is supported on:

  • iOS: 14.0.0 and above

  • Android: 10.0 and above​

• If your phone is still not supported, you will not be able to join the programme on that device. You can try using a different device that is compatible with the HD+ app. ​
   

What should I do if the HD+ app is not working?

If you are experiencing issues with the HD+ app, you can try the following steps:

• Force quit the app and reopen it,

• Restart your phone, or

• Check for updates to the app in the App Store (iOS) or Google Play Store (Android) and install the latest version.

   

If the app still does not work properly, please contact our IT service support hotline at 6958 7998 for assistance.

What if my BP monitor stops working?

You may try the following steps:

• Replace the batteries or ensure the BP monitor has enough power,

• Remove and reinsert the batteries, or

• Restart the BP monitor

   

If the BP monitor still does not work properly or if it is unable to pair with the HD+ app, please contact the manufacturer of your device for further assistance.
 

Can I get a replacement if my BP monitor is damaged?

• If your machine is purchased through the PTEC-HT programme (A&D device), is within the 1-year warranty period and the damage is not due to misuse, please contact the IT support hotline at 6958 7998 for a one-to-one replacement.

• If the machine is outside the warranty period or the damage is due to mishandling, a one-to-one replacement is still available with a fee of $80. Please contact the IT support hotline at 6958 7998 for assistance. 

Can I manually enter my readings instead of pairing the device with the HD+ app?

• Yes, you can manually enter your readings into the HD+ app. This is helpful if you are using your own device that is not Bluetooth-compatible with the HD+ app.

• Using Bluetooth pairing with a compatible device is recommended as it is more convenient and accurate, but manual entries are acceptable too. 

Singpass and Account Setup

What if I do not have Singpass?

• You will need a Singpass account and have the Singpass app installed on your phone to participate.

• Singpass is a national digital identity used by Singapore citizens and residents.

• For more info, please visit https://www.singpass.gov.sg/main
   

I forgot my Singpass password. How do I reset it?

You can reset your password online (https://portal.singpass.gov.sg/home/ui/login ):

• Select 'Reset password' on the page.

• Enter your NRIC/FIN and other required details, then complete Singpass Face Verification or enter the One-Time Password (OTP) sent to your registered mobile number.

• Create your new Singpass password.
   

If you require further assistance, please contact the Singpass Helpdesk at:

• Email: support@singpass.gov.sg

• Hotline: 6335 3533

• The Singpass Helpdesk is available from 9am to 6pm (Mondays to Fridays), and closed on Saturdays, Sundays and public holidays.​