A Patient's Journey with PTEC Home Diabetes Monitoring Programme

https://www.youtube.com/watch?v=_Ijj2a2wwr4
 

Flyers – Introduction to PTEC-DM

English​
 

User Guides – Step-by-step instructions for checking your readings at home and using the mobile app

English​​
 

Instructional Videos – Demonstration of device use

How to use the HD+ app

PTEC Home Monitoring Programme: How to Use the HD+ App​
 

How to pair your glucometer with the HD+ app

PTEC Home Blood Sugar Monitoring: How to Pair Your Glucometer and Submit Your Reading

Eligibility and Enrolment

Who can join PTEC-DM?

• PTEC-DM is currently available in all Singapore polyclinics.

• You can join PTEC-DM if you have been diagnosed with type 2 diabetes and are currently receiving care at the polyclinics.

• If you are interested, you can approach your doctor or nurse during your usual polyclinic visit. Your care team will assess whether home monitoring is suitable for you.

   

Can I join both PTEC-DM and PTEC-HT?

• Yes, if you have both conditions and your care team advises that home monitoring is suitable.

   

How do I enrol?

• Simply let your doctor or nurse know during your usual polyclinic visit. They will assess your suitability and guide you through the next steps.

​

Costs and Coverage
 

What is the cost of PTEC-DM for Singapore Citizens (SCs) and Permanent Residents (PRs)?

• A subsidised fee of $1.60 applies for a three-month programme. However, the programme is free for existing PTEC-HT patients with at least three months of subscription remaining.

• A glucometer is required to participate. You can:

  • Use your own glucometer and submit readings manually, or

  • Obtain a free glucometer from your polyclinic pharmacy (new sign-ups only)

     

Note: Your usual consultation, medication, and lab test charges still apply. Subsidies for the programme costs and devices are subject to terms and conditions and are available for a limited time. Please speak to your care team for more details.

Can I drop out of this programme halfway?

• You may leave the programme at any time, but the subscription fee is non-refundable.

• We strongly encourage you to remain in the programme to receive the full benefits of home monitoring, guidance, and support from your care team.

• Please consult your care team for guidance if you would like to drop out of the programme.

Devices and Mobile App
 

What can I do if the Health Discovery+ (HD+) app is not supported on my phone?

• The HD+ app is only available in Singapore, so do ensure your phone's location is set to Singapore.

• Check that your phone's operating system (OS) is updated to the latest version. The HD+ app is supported on:

  • iOS: 14.0.0 and above

  • Android: 10.0 and above

• If your phone is still not supported, you will not be able to join the programme on that device. You can try using a different device that is compatible with the HD+ app.

   

What should I do if the HD+ app is not working?

If you are experiencing issues with the HD+ app, you can try the following steps:

• Force quit the app and reopen it,

• Restart your phone, or

• Check for updates to the app in the App Store (iOS) or Google Play Store (Android) and install the latest version.

   

If the app still does not work properly, please contact our IT service support hotline at 6958 7998 for assistance.

What if my glucometer stops working?

You may try the following steps:

• Replace the batteries or ensure the glucometer has enough power,

• Remove and reinsert the batteries, or

• Restart the glucometer

   

If the glucometer still does not work properly or if it is unable to pair with the HD+ app, please contact the manufacturer of your device for further assistance.

Can I get a replacement if my glucometer is damaged?

Glucometer (if purchased through the PTEC-DM programme – Accu-Chek Instant / On-Call Sure)

• Replacement of the device is subject to the device's warranty terms.

• If your device is still under warranty, please contact the device company's customer service directly for assistance.

   

Can I use my own blood glucose meter instead of using a Bluetooth-enabled device for this programme?

• Yes, you have the option of using your existing device or obtaining a free blood glucose meter bundle (new sign-ups only). You can manually key in your blood sugar readings and submit them to the polyclinic.

• For convenience, you may consider using a compatible Bluetooth-enabled device (Accu-Chek Instant) to sync your readings automatically to the Health Discovery+ app.

   

Can I manually enter my readings instead of pairing the device with the HD+ app?

• Yes, you can manually enter your readings into the HD+ app. This is helpful if you are using your own device that is not Bluetooth-compatible with the HD+ app.

• Using Bluetooth pairing with a compatible device is recommended as it is more convenient and accurate, but manual entries are acceptable too.

Singpass and Account Setup

What if I do not have Singpass?

• You will need a Singpass account and have the Singpass app installed on your phone to participate.

• Singpass is a national digital identity used by Singapore citizens and residents.

• For more info, please visithttps://www.singpass.gov.sg/main

   

I forgot my Singpass password. How do I reset it?

• You can reset your password online (https://portal.singpass.gov.sg/home/ui/login ):

• Select 'Reset password' on the page.

• Enter your NRIC/FIN and other required details, then complete Singpass Face Verification or enter the One-Time Password (OTP) sent to your registered mobile number.

• Create your new Singpass password.

   

If you require further assistance, please contact the Singpass Helpdesk at:

• ​Email: support@singpass.gov.sg

• Hotline: 6335 3​533

   

The Singpass Helpdesk is available from 9am to 6pm (Mondays to Fridays), and closed on Saturdays, Sundays and public holidays​.