Healthcare Language - Winning Patients with Great Service
Healthcare Language - Winning Patients with Great Service
As healthcare practitioners, the ability to communicate effectively, empathize with patients, and provide outstanding service is paramount. The Healthcare Language Workshop on Winning Patients with Great Service focuses on empowering participants with the skills needed to create a positive and supportive healthcare experience. From mastering effective communication strategies and navigating cultural nuances to building strong patient relationships, this workshop addresses key elements essential for winning patients over with exceptional service.
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Date & Time
  • 24 July 2026
  • 2 September 2026
  • 5 November 2026
Venue
Ang Mo Kio & Yishun Polyclinic
FMA Seminar Room
Course Fee

$230.00

Contact Us

pca.secretariat@nhghealth.com.sg
6047 8853 / 6047 8852

Course Information
Learning Outcomes
  1. Apply advanced communication skills to effectively convey information with clarity and empathy in a healthcare setting
  2. Employ diverse communication approaches tailored to meet the unique needs of patients within the primary care context
  3. Demonstrate an understanding and appreciation of cultural differences in healthcare, fostering inclusivity and patient-centric care
  4. Discuss the significance of cultural competence in communication and its role in enhancing patient trust and satisfaction
  5. Establish and maintain positive patient relationships through proficient communication and interpersonal skills
  6. Utilize strategies to actively engage patients and foster collaboration in their healthcare journey
  7. Demonstrate proficiency in addressing patient inquiries, concerns, and delivering compassionate care
  8. Integrate patient-centred care principles into daily practice to provide a personalized and holistic healthcare experience
  9. Implement D.E.F.U.S.E and L.E.G.O. strategies to create welcoming and positive patient interactions
  10. Cultivate a supportive environment conducive to enhancing patient satisfaction and overall healthcare experiences
  11. Identify technology tools to streamline communication processes and enhance service delivery efficiency
Trainer(s)